The Trust Company Group Privacy Policy

The Trust Company is committed to ensuring your privacy

The Trust Company has enjoyed the trust of its clients for over 125 years. We are committed to protecting your privacy and safeguarding your financial information.

In accordance with this commitment, The Trust Company Group Privacy Policy provides information about how we will collect, use and disclose your personal information and how we comply with the Privacy Act (Cth).

Download a copy of our Privacy Policy
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Additional Website Privacy Information
We only use the information we collect on our sites to make our services the best they can be and to enhance your overall experience. The Trust Company will not, unless you consent, sell, trade, rent or otherwise disclose any personally identifiable information obtained from you to a third party.
The Trust Company wants you to feel secure in providing to us as much – or as little – personal information as you feel comfortable.

Accordingly:

  • You decide what personally identifiable information we collect
  • You decide whether to receive email from The Trust Company

This information covers The Trust Company's website only. Once you click a link that goes to a third party's site, you should consult their privacy policy to identify how they will collect use and disclose your personal information.

What information does The Trust Company gather?
Unless you specifically tell us, The Trust Company will never know who you are. However, you may elect to tell us things that you want us to remember and if you are comfortable providing us with information about yourself, The Trust Company can offer you enhanced services.

Where The Trust Company is offering you its products and services we will often require financial information as well as personal information. Unless we advise you at the time of collecting the information, it will not be shared with anyone else.

The Trust Company may track traffic patterns through sites
We may use a feature of your browser called a "cookie" to assign a code which identifies your computer to our servers when you visit our site. Cookies, by themselves, cannot be used to find out your identity or the identities of any of our users.

Why does The Trust Company collect this information? What for?
The Trust Company collects information in order to improve the services we offer you. Through collecting this sort of information The Trust Company can tailor information you receive to better suit your needs and provide you with better service and more compelling reasons to come back and visit our sites.

Hence, we may use the information you provide us to provide personalised portions of our sites to you so that you are provided with just the information you are interested in receiving.

The Trust Company will analyse what our clients like and don't like about the content, products and services on The Trust Company sites so that we can constantly improve them for your use.

The Trust Company may also send you email communications to provide information which we think you will find useful, including information about The Trust Company's new products and services. The Trust Company will only send email to clients who give us permission to do so. In each email we send, instructions are provided on how you may unsubscribe from the email list and avoid receiving further emails if that is your choice.

Your consent
By using The Trust Company's site(s), you consent to the collection and use by The Trust Company of information. We will ensure that any changes to The Trust Company's privacy policy are placed on these pages, so that you can always check the types of information The Trust Company collects from you and how we use it.

Further information
If you would like further information on our privacy policy or if you have any concerns over the privacy protection of the information you have given to us or that we have collected from others, please contact:
 

The Privacy Officer
The Trust Company Limited
GPO Box 4270
SYDNEY NSW 2001

Telephone: (02) 8295 8100
Fax:  (02) 8295 8656
Email: privacy.officer@thetrustcompany.com.au